Guest portal
Check-in & documents
Everything you need to complete before your stay — all online.
1 ✍️
Sign the rental agreement
After booking, you receive a rental agreement pre-filled with your name, dates and unit. Review and sign it online — it takes a minute.
2 📋
Guest registration
Add everyone in your group and accept the house policies online — it takes about three minutes.
Complete the registration → 3 🗒️
Before you arrive
The day before check-in, tell us your breakfast, A/C and service preferences so everything is ready.
Answer the questionnaire →🎵 Music policy
As required by our community and to protect the peaceful environment, these music rules apply during every stay and day experience:
- No DJ or orchestral music.
- Music must not be loud or amplified at any volume, and must stay within the property boundaries.
- On the pool deck and other open areas, music should always be kept to a personal level.
- Our on-site staff supervise sound levels. If music can be heard beyond the property boundaries, the security guard will ask you to lower the volume.
- Guests who do not follow the villa noise rules may, unfortunately, be asked to leave the property.
- Neighbors may call the police if these rules are not followed, and you may be subject to a fine.
The person responsible for the reservation (group leader) signs this policy on arrival, confirming the group has read and agreed to it. Lodging cannot begin until it is signed.
❄️ Air conditioning
- General electricity use is included in your nightly rate.
- Air conditioning is included from 9:00 p.m. to 9:00 a.m. During the day (9:00 a.m. to 9:00 p.m.) the AC units stay off.
- Prefer AC around the clock? 24-hour use is available as an optional service for a flat US$50 per day, requested and paid before arrival.
- Please keep the AC off whenever the bedroom is unoccupied.
🛁 Jacuzzi
- The jacuzzi is included in your reservation — ask our staff to turn it on at any time between 9:00 a.m. and 9:00 p.m.
- It includes up to 3 hours of heating per day, which you can split into up to three one-hour sessions.
- The villa staff takes care of turning it on and off; it is always off by 11:00 p.m., and the water stays warm for an hour or two after.
- Whenever a staff member needs to come to the pool deck to turn the jacuzzi on or off — on request, when your heating time is up, or for the 11:00 p.m. shut-off — the person in charge of the reservation receives a WhatsApp message 10 minutes beforehand. Your privacy is important to us.
- The bubble blower runs on request to our staff and is switched off after 45 minutes of use to prevent heat damage.
Your privacy. Documents and IDs are used only for your reservation and kept securely. See our Privacy Policy for who processes them.